In short
- Cancel before work starts and you get everything back.
- A creator who doesn’t deliver and can’t be replaced is refunded or adjusted on your next bill.
- Approved refunds are processed in 5–7 working days, to the original payment method.
1. What you pay for
Campaign management, creator fees paid on your behalf, content and related charges — as agreed in the quote and shown on each bill.
2. Cancelling a campaign
1Before work starts
Full refund of what you paid.
2After work has started
Paid amount minus work done and costs already committed.
3After delivery
Not refundable once content is approved and posted.
3. When a refund is due from our side
- A creator doesn’t deliver and can’t be replaced with a similar profile.
- You were charged twice, or more than the bill amount.
- Money was debited but the payment failed — usually reversed automatically in 5–7 working days.
4. How and when refunds are paid
- To the original method through Razorpay, or by bank transfer if you paid that way.
- Processed within 5–7 working days; your bank may take another 5–10.
- GST is adjusted with a credit note.
5. Creators
Creators never pay to join campaigns. Fees for paid campaigns are paid by Geek as described in the Terms.
6. How to request
Email givebacktogurugram@gmail.com with your brand name, bill number and payment reference. We reply within 48 hours.
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Geek Online Ventures Pvt Ltd